FAQs

Do you have a physical store?

At the moment, we only sell products online, and all purchases must be through the online store without exception: www.karepop.ca

 

If you like to find out about events where we will be physically present, subscribe to our newsletter with your email. You will be able to receive the most up-to-date information.

 

How is a purchase made?

Select the products you want to purchase and add them to the cart. Once your order is ready, fill in your shipping information, select the payment method, and that's it. Once the purchase has been made, you will receive an email confirming that your order has been processed and will arrive at your address as soon as possible.

STEP BY STEP:

 

  1. Select the product you want to buy and click on "ADD TO CART."
  2. If you want to continue buying more products, click on "CONTINUE SHOPPING."
  3. Once you have all the products you want to buy in the cart, click on "FINISH ORDER."
  4. Enter the contact information and shipping address (these will be used only to process your purchase; see our privacy notice).
  5. Once you have entered all the information, click on "Continue to shipping method."
  6. Select the shipping method and click on "Continue to payment method."
  7. If you have a discount code, enter it in the box that says "Discount" and click "Use." The total to be paid will be automatically recalculated.
  8. Click on "Finish order."
  9. If your payment is with Paypal, sign in to PayPal or create a new account to process your payment securely. Creating a new account is very easy.
  10. Once your purchase has been processed, you will receive an email confirming that your order has been processed. Your shipping tracking number indicates that your purchase is on its way.

What payment methods do you accept?

We accept payments through:

PayPal - debit and credit cards (cash payments or 3 or 6 months without interest)

 

Card payment - accept debit and credit cards.

 

Bank transfers - wait for the last screen after selecting this payment method to read the instructions to make the transfer.